Refund policy
Merchandise must be returned within 10 days of receiving for a refund or exchange. After 10 days you will receive a store credit. Merchandise must not be worn, altered, or washed and must have all tags attached. Footwear will be accepted only of returned unworn and in their original, undamaged box. FINAL SALE on jewelry, accessories, hair products, and sunglasses. 40%, 50% & 70% off sale items are FINAL SALE.
Request a Return Here:
Eligibility for Returns
To be eligible for a return:
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Timeframe: The return request must be initiated within 10 calendar days from the date of purchase.
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Condition: The item must be unused, damaged and in the same condition that you received it
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Proof of Purchase: A valid receipt/gift receipt or proof of purchase is required for all returns.
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Final sale or clearance items are not included for return. All sales are final.
Refunds
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Approved refunds: Credit will automatically be applied back to your original form of payment.
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Partial Refunds: There are certain situations where only partial refunds are granted (if applicable):
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Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Exchanges
If you need to exchange an item for a different size, color, or a different product; exchanges are subject to product availability and the same eligibility criteria as returns.
Damaged or Defective Items
If you receive a damaged or defective item, please let us immediately within 5 days of receiving your order. We will work with you to resolve the issue promptly, which may include a replacement or refund.
We offer enewton repair processing for purchases within the 30-day window.
Repairs for items beyond 30 days old should be handled directly on enewton’s website. Right-click the link below and scroll to the very bottom of the page. There, you'll find "returns/repairs" – click on that. Then, simply click "Click Here to Request a Repair."
If you have any questions about our return/repair policy, please do not hesitate to contact us at care@heerys.com or 706-543-0702.